Call Flows
Every call should know where to go.
Aluminate maps and builds the complete customer call journey—from the first greeting through departments, queues, mobile staff, after-hours teams, emergency contacts, voicemail and failover.
Inbound call
Greeting / menu
Reception or department
Queue / hunt group
Mobile / remote staff
After-hours or on-call
Voicemail
Recording & reporting
Failover path
Greetings
Menus
Department routing
Queues
Ring groups
Hunt groups
Reception overflow
Priority routing
Time-based routing
Public holidays
After-hours
Emergency options
On-call rosters
Mobile-worker routing
Multi-site routing
Failover
Voicemail
Callback workflows
Integration triggers
Customer-specific rules
Show us how your calls should work.
Tell us about your staff, numbers, sites, opening hours, queues, mobile users, after-hours requirements and current problems. We will map the call journey and recommend the voice system, applications, resilience and connectivity needed to support it.