Recording & Reporting
Understand what is happening across your calls
Call recording, searchable call records, usage reporting and operational visibility suited to each customer's requirements.
Call detail records
Inbound and outbound usage
User reports
Department reports
Queue reports
Missed-call reporting
Answer-time reporting
Call recordings
Search
Playback
Download and export controls
Retention periods
Storage tiers
Access permissions
Audit logging
Privacy and consent
Show us how your calls should work.
Tell us about your staff, numbers, sites, opening hours, queues, mobile users, after-hours requirements and current problems. We will map the call journey and recommend the voice system, applications, resilience and connectivity needed to support it.